ABOUT CHAD HALL
Experience & Expertise
Results-driven operations executive with a proven track record leading high-performing teams, strengthening fraud operations, and driving organizational excellence.
Chad Hall
OPERATIONS LEADER
PROFESSIONAL OVERVIEW
Accomplished operations leader with more than a decade of experience in fraud prevention, risk management, and customer operations. Expert in building scalable processes, leading cross-functional teams, and delivering measurable results that enhance efficiency, reduce risk, and improve customer outcomes.
Recognized for strategic vision, data-driven decision making, and a passion for developing people and building strong, resilient cultures.
EDUCATION
Ph.D. in Business Leadership
Capella University
Exp: April 2027
MB in Organizational Leadership
Grand Canyon University
BA in Psychology
Arizona State University
SKILLS
Fraud Strategy & Prevention
Call Center Operations
Risk Management
Team Leadership
Process Improvement
Organizational Change
Data-Driven Decision Making
Cross-Functional Collaboration
Leadership Development
LEADERSHIP EXPERIENCE
Kansas City Valet Sanitation - Owner and CEO
ACAA - Program Director
Southwest Security Group - Director of Security
Westin Kansas City - Sr. Manager of Loss Prevention
Charter Communications - Fraud Operations Manager
JW Marriott Camelback Inn - Loss Prevention Supervisor
Advent Health - Security Supervisor
JW Marriott Desert Ridge Resort & Spa - Loss Prevention Supervisor
USAA - Lead Fraud Investigator
Renaissance Phoenix Downtown Hotel - Lead Loss Prevention Officer